Apple recently introduced new privacy settings in macOS Catalina 10.15. This release impacts Code42's ability to access some files from locations like the desktop, Contacts, Photos, Mail, documents and downloads that contain personal data.
Due to Apple's restrictions, these items will not be backed up until you give Code42 permission to access them.
If these files and folders are included in your backup sets or in your legal hold preservation policies, they will no longer be backed up until you change your macOS privacy settings. Additionally, these files will not show up in Forensic File Search results until action is taken.
Follow these instructions to update your privacy settings and ensure files and folders from locations like the desktop, Contacts, Photos, Mail, documents and downloads continue to back up on Mac devices running macOS Catalina 10.15.
If you already took this action for Mojave, it is expected that these settings will carry over to Catalina, however, we recommend you validate this after upgrading to Catalina.
For on-premises and hybrid customers only
We will be making an on-premises patch release available in the near future with additional fixes to support Catalina. When that patch release becomes available, we recommend that you upgrade at that time, in addition to updating or validating your privacy settings.
If you have questions or need assistance, please contact the Code42 Customer Champion team.#ProductUpdate