Coming soon: Changes to chat and ticketing system

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  • 1.  Coming soon: Changes to chat and ticketing system

    Posted 06-10-2019 16:06
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    Hello Code42 Admins!

    If you've been a part of the Code42 customer family for a while, one thing that should resonate with you is that we're not afraid to change when change is required. In our continuous effort to bring you the best experience possible, we're making an important update. This message is to announce that Code42 is moving away from our current support platform and back to Zendesk.

    In the coming weeks, we'll be giving you more information, including:

    • The new customer portal URL
    • The new support email address (although we'd love for you to prioritize using the chat capabilities in our new Zendesk portal)
    • How to sign in
    • Details about the transition process

    But for now, please save the date: starting on July 8th, you'll have a new place to get support from Code42. I believe it will be a great experience for our team and yours!

    Josh Berg
    Support Manager