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CrashPlan client will no longer support Windows server?!

  • 1.  CrashPlan client will no longer support Windows server?!

    Posted 08-29-2017 13:41
    So I just finished the Whats New in 6.0 webinar and during the Q&A Kyle stated that the CrashPlan client will no longer be supported on Windows Server (didnt say when though).

    While I understand the needs for server backup are quite different from endpoint backup, being able to backup the files on our user shares, located on Windows server, was one of the key features that we use CrashPlan for.
    Its great to have all backups in one solution.
    I dont want to have to maintain a separate backup of user files on the server, it would be a huge inconvenience.

    Am I understanding this wrong?
    Is there a specific client version that will stop Windows Server support?
    Can I continue to use an older client on my Windows Server?

    I dont want to sound too upset, but as much as I love Crashplan, this change is one that would make me seriously consider alternatives not only for my server, but for all 500 endpoints as well.
    Much of that research is already done since Ive always recommended the consumer version to colleagues, and now with that being cancelled have had to find something else for them.

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    Alan Richtmyer
    Senior Manager, IT and InfoSec
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  • 2.  RE: CrashPlan client will no longer support Windows server?!

    Posted 08-29-2017 13:44
    You can still backup files located on a server. 
    We have been doing that since the upgrade to version 6 was pushed. 

    Sent from my iPhone





  • 3.  RE: CrashPlan client will no longer support Windows server?!

    Posted 08-29-2017 13:46
    From what he said, it didnt sound like it was happening yet, but something that will be in the future.
    So now it works, but whats going to happen down the road?

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    Alan Richtmyer
    Senior Manager, IT and InfoSec
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  • 4.  RE: CrashPlan client will no longer support Windows server?!

    Posted 10-18-2017 14:21

    Hi everyone,

    I wanted to jump in and add some clarity to our support of Windows Server operating systems. Everything in this post applies specifically to our enterprise product....

    We support installing the Code42 server software on systems running Windows Server operating systems. The change is for the Code42 client software.

    In February, we published a policy doc announcing the end of support for installing our client software on Windows Server operating systems. The last Code42 app versions that are supported on Windows Server operating systems are 4.8 in the 4.x series and 5.4 in the 5.x series. We will not support running later versions of our client software on Windows Server operating systems. Versions 6.0 and later do not support running the Code42 app on Windows Server operating systems.

    Here are the key points from that policy:

    Code42 app versions 4.8 and 5.4, released in November 2016, are the last versions supported on Windows Server 2012 R2 and Windows Server 2008 R2 operating systems. They are the last apps that Code42 plans to support on any Windows Server version.

    Later versions of the Code42 app may install and run on those systems, but Code42 no longer tests on those systems, and it does not provide support to users on those systems.

    The full policy doc is on our support site here:

    https://support.code42.com/Terms_and_conditions/Platform_support_policy/Platform_end_of_support_for_Code42_CrashPlan_apps_on_Windows_Server

    Code42 has always been focused on protecting end-user devices. Server backup is a different use case with different needs and has never been something we've targeted or actively developed for.

    In order to ensure that our customers have the best possible experience with our software, we felt it important enough to make this distinction. Part of that clarification includes ending support for installing the client on systems running Windows Server operating systems. While the app beyond versions 4.8 and 5.4 may still work on those systems, you may experience unintended or unpredictable behavior and you'd be using at your own risk.


    @Alan Richtmyer - To address your specific questions...

    Is there a specific client version that will stop Windows Server support?

    4.8 for major version 4
    5.4 for major version 5

    Any software released after 5.4 does not support Windows Server operating systems. Version 6.x does not support installing the Code42 app on a system running a Windows Server operating system.


    Can I continue to use an older client on my Windows Server?

    You can continue to use those versions until their end of support dates. However, after that end of support date, our Customer Champion team can't guarantee assistance if you run into a problem. The projected end of support dates for versions 4.8.x and 5.4.x are May of 2018 and that info can be found in the Code42 version policy doc:

    https://support.code42.com/Terms_and_conditions/Product_lifecycle_policy/Code42_version_policy#Version_5.x_2

    https://support.code42.com/Terms_and_conditions/Product_lifecycle_policy/Code42_version_policy#Version_4.x


    What does this mean for my future?

    My team in Enterprise Support will work to see if we can help. But if a bug is found that specifically affects Windows Server OS, our options for working around that issue are limited by the end of support.

    Your Customer Success Manager can also help if you have additional questions or concerns that are specific to your organization.



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    Josh Berg
    Code42
    Manager, Enterprise Support
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  • 5.  RE: CrashPlan client will no longer support Windows server?!

    Posted 10-19-2017 06:47
    Well, this is truly a sad state of affairs. While most companies try to broaden their base of users, Code42 appears to not care about the users they have.

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    Steve Ludlow
    Owner, ManData Technical Services
    Indiana
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