I wanted to jump in and add some clarity to our support of Windows Server operating systems. Everything in this post applies specifically to our enterprise product....
We support installing the Code42 server software on systems running Windows Server operating systems. The change is for the Code42 client software.
In February, we published a policy doc announcing the end of support for installing our client software on Windows Server operating systems. The last Code42 app versions that are supported on Windows Server operating systems are 4.8 in the 4.x series and 5.4 in the 5.x series. We will not support running later versions of our client software on Windows Server operating systems. Versions 6.0 and later do not support running the Code42 app on Windows Server operating systems.
Here are the key points from that policy:
Code42 app versions 4.8 and 5.4, released in November 2016, are the last versions supported on Windows Server 2012 R2 and Windows Server 2008 R2 operating systems. They are the last apps that Code42 plans to support on any Windows Server version.
Later versions of the Code42 app may install and run on those systems, but Code42 no longer tests on those systems, and it does not provide support to users on those systems.
The full policy doc is on our support site here:
Code42 has always been focused on protecting end-user devices. Server backup is a different use case with different needs and has never been something we've targeted or actively developed for.
In order to ensure that our customers have the best possible experience with our software, we felt it important enough to make this distinction. Part of that clarification includes ending support for installing the client on systems running Windows Server operating systems. While the app beyond versions 4.8 and 5.4 may still work on those systems, you may experience unintended or unpredictable behavior and you'd be using at your own risk.
@Alan Richtmyer - To address your specific questions...
Is there a specific client version that will stop Windows Server support?
4.8 for major version 45.4 for major version 5
Any software released after 5.4 does not support Windows Server operating systems. Version 6.x does not support installing the Code42 app on a system running a Windows Server operating system.
Can I continue to use an older client on my Windows Server?
You can continue to use those versions until their end of support dates. However, after that end of support date, our Customer Champion team can't guarantee assistance if you run into a problem. The projected end of support dates for versions 4.8.x and 5.4.x are May of 2018 and that info can be found in the Code42 version policy doc:
What does this mean for my future?
My team in Enterprise Support will work to see if we can help. But if a bug is found that specifically affects Windows Server OS, our options for working around that issue are limited by the end of support.
Your Customer Success Manager can also help if you have additional questions or concerns that are specific to your organization.