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Service Provider Question regarding OSes Supported

  • 1.  Service Provider Question regarding OSes Supported

    Posted 12-04-2019 13:38
    We are a service provider and hosting backups in our Managed Cloud for customers running Windows / Linux physical and virtual systems. We are reaching out to determine the supported OSes for our Managed Cloud Servers?
    Which OSes are supported on our service provider end? For how long?
    Which Client OSes are support at our clients going forward?

    Thank you

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    John Quinn
    Principal
    Merrimac Solutions
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  • 2.  RE: Service Provider Question regarding OSes Supported

    Posted 12-05-2019 13:30
    Hopefully this will answer your questions - Code42 Supported Operating Systems

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    Mitchell Aubitz
    Desktop Support Specialist
    Eden Prairie MN
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  • 3.  RE: Service Provider Question regarding OSes Supported

    Posted 12-05-2019 13:39
    Mitchell, can you confirm we can run Windows 2016 thru 2027 and/or 2019 thru 2029 on our master server in our cloud (using our on-premise servers/storage not the Code42 cloud)?

    But it looks like the app support for our client machines has ended in 2018.

    Is Code42 essentially ending the support for cloud service providers to support windows clients and use our own cloud servers/storage?

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    John Quinn
    Principal/Leader of Technology and Architecture Group
    IL
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  • 4.  RE: Service Provider Question regarding OSes Supported

    Posted 12-05-2019 14:57
    Hi John,

    As Mitchell linked, we state our OS support policies. (Code42 Supported Operating Systems).  We continually plan to support Windows Server versions through the End of Extended Microsoft Support.  As listed on the referenced page, projected end of Code42 support is Windows Server 2016 (year 2027) and Windows Server 2019 (year 2029).

    You can also find the details for your specific client machines on that page as well.

    Our approach to supporting our on-premises installations has not materially changed recently, so there likely should not be an impact to your business model.  If there is something specific you have questions about, please feel free to reach out to me personally.  Let me know if you have any further questions.

    Thanks,
    Mark


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    Mark Hubbard
    Product Manager
    Code42
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  • 5.  RE: Service Provider Question regarding OSes Supported

    Posted 12-10-2019 13:03
    Mark, if we are reading between the lines, you still support the current OSes for the master server but you're not support server OSes for the client going forward. Is that correct?

    It seems like you're dropping support for the backup of server OSes and only supporting the desktop OSes going forward. If this is the case, our business model is impacted.

    Thanks,

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    John Quinn
    Principal/Leader of Technology and Architecture Group
    IL
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  • 6.  RE: Service Provider Question regarding OSes Supported

    Posted 12-11-2019 15:55
    Hi John -

    The Code42 client is tested to run on desktop operating systems.  The last Windows Server that we tested was Windows Server 2012 / 2012 R2 which was supported until October 9, 2018 (https://support.code42.com/Administrator/6/Planning_and_installing/Supported_operating_systems#previousWindowsClient).

    Our go-forward focus continues to be testing the client on desktop operating systems - I apologize if this focus negatively impacts your business model.

    Let me know if you have any questions,
    Mark

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    Mark Hubbard
    Product Manager
    Code42
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  • 7.  RE: Service Provider Question regarding OSes Supported

    Posted 12-12-2019 20:39

    We have the same issue, We have about 50 different customers in our C42 cloud and all of them backup one or two servers. Many of them only backup their server and not the clients.
    As I understand the C42 client will still work on the server platforms but they are not supported by Code42 if there is a issue.

    Nick






  • 8.  RE: Service Provider Question regarding OSes Supported

    Posted 12-12-2019 20:57
    I agree Nicklas, we will need to find an alternative solution. One would think that the revenue lost from subscription licenses would make them reconsider, but your 50 licenses x $60 per year is $3,000 per year. Then you multiple that $3000 (or more) for every service provider that will need to part ways from code42, that's considerable lost revenue for code42 going forward.

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    John Quinn
    Principal/Leader of Technology and Architecture Group
    IL
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