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Client App options not showing for clients

  • 1.  Client App options not showing for clients

    Posted 08-06-2020 09:36
    Howdy All,
         I've had a number of clients running an older (client) app (4.7.1.7) and I had available for download the client versions 6.7.4 and 7.0.3 (with AutoUpgrade Devices turned on ) .... about mid-May my clients on the older app quit backing up, and the auto upgrade did not deploy. When i logged into the system as a client, only the older client app shows as available. I went into my server and removed the older (4.7.x.x) off the list, but now that same client sees no option for download.
           I'm looking at the possibility of downloading the client app to a Google drive location -as- the server isn't making them available, but I'm asking if there is another way to "tweak" the server to show the new client app(s)? Thanks.

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    Ben Poe
    IT Supervisor
    Mechanical Engineering Va Tech
    101 Randolph Hall   540.231.9114


  • 2.  RE: Client App options not showing for clients

    Posted 08-06-2020 10:54
    Hello Ben,

    This support article may help, depending if you are running your own authority server - Upgrade Code42 apps to version 6.x and later

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    Mitchell Aubitz
    Desktop Support Specialist
    Eden Prairie MN
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