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Having Centralized Logs on Code42 Portal

  • 1.  Having Centralized Logs on Code42 Portal

    Posted 07-01-2019 16:53

    We have many clients on Code42 using the on-line version.

    We don't believe there's an on-line centralized log of each computer.

    Is this correct?

    Do others have the need for this?

    We have clients all over the world, and it's painful to have to log into each computer and check logs, rather than a centralized database of logs.

    Does anyone know if this is forthcoming from Code42?

    Let us know!



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    Your technology support Support team
    San Mateo CA
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  • 2.  RE: Having Centralized Logs on Code42 Portal

    Posted 07-02-2019 11:56
    Yes, this is a pain point for me. When we were on-premise we could see logs that were forwarded from the client to the server, but that does not appear to be an option any longer, and could've been useful in troubleshooting some recent issues that have been reported to me.

    If there's a uservoice or other place that we can upvote feature requests, I'm all for contributing to that!

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    Scott Preston
    SysAdmin, Drexel University
    Philadelphia, PA
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    Original Message


  • 3.  RE: Having Centralized Logs on Code42 Portal

    Posted 07-02-2019 15:15
    We've been Code42 Cloud Customers for more than a year, and this was one of our first requests.  We were told it was a difficult request to fulfill - and as we haven't seen the feature yet, I can believe it.

    As a workaround, we've added the Code42 log directory to the default backup settings - but that sometimes results in a backup failing to complete because the Code42 app can't backup what it has open for write...


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    Robert Talda
    System Engineer IV
    Ithaca NY
    rpt4@cornell.edu
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    Original Message


  • 4.  RE: Having Centralized Logs on Code42 Portal

    Posted 07-03-2019 11:16
    Hi all,

    Thank you for your question - great topic!  The ability for administrators to pull client logs through the administrative console for devices that are online is functionality that many organizations find valuable, especially during troubleshooting.  That functionality is currently available for deployments with on-premises authorities.

    I am pleased to let you know that the ability to pull the client logs in a similar manner for organizations that are fully hosted is coming and is currently under development.  We are targeting to release this prior to the end of 2019.  Keep an eye out for our release notes as well as our quarterly product calls for the latest updates and announcements of features and functionality!

    Please don't hesitate to ask if you have any other questions, please let me know.

    Thanks,
    Mark

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    Mark Hubbard
    Product Manager
    Code42
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    Original Message


  • 5.  RE: Having Centralized Logs on Code42 Portal

    Posted 07-03-2019 15:01
    Awesome, Mark - VERY glad to hear! And can't wait to see...

    Bob


    Original Message


  • 6.  RE: Having Centralized Logs on Code42 Portal

    Posted 07-05-2019 06:46
    Thank you, Mark and team!

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    Scott Preston
    SysAdmin, Drexel University
    Philadelphia, PA
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    Original Message


  • 7.  RE: Having Centralized Logs on Code42 Portal

    Posted 07-30-2019 13:31
    Here at NC State we would love to take this a step farther and have an easy way to put both server and client logs into our Security Tools like Splunk.  This might require thinking about the API's exposed and security on the log repository esp. since our Splunk will likely be hosted in the cloud as well.

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    Everette Allen
    Manager, Outreach Technology
    Raleigh NC
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    Original Message


  • 8.  RE: Having Centralized Logs on Code42 Portal

    Posted 08-02-2019 16:29

    Hi Everette -

    Thank you for reaching out.  Pulling data into other applications is very popular, but often the question that is trying to be answered / solved will dictate the best method.  If possible, can we set up some time to review your goals?  That will allow us to make sure that we get you pointed in the right direction.

    Please feel free to reach out to me directly to set something up - mark.hubbard@code42.com.

    Thanks and take care.

    mark



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    Mark Hubbard
    Product Manager
    Code42
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    Original Message