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Postponed: Change to Access Code42 Public Cloud

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  • 1.  Postponed: Change to Access Code42 Public Cloud

    Posted 5 days ago
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    ***UPDATE***  To help companies focus on other key business priorities in this rapidly changing environment, Code42 is delaying our planned networking change from April 7th to May 26th.  Please know that we will re-evaluate this date as we approach May 26th and will communicate updates as necessary.

    As previously communicated, Code42 will implement a networking change that will:

    • Remove the ability of Code42 apps to use port 4282 to communicate with Code42 cloud destinations, and
    • Result in currently unsupported Code42 apps older than version 5.4 (with the exception of 4.8 and 4.9) being unable to connect to Code42.


    On May 26th, access to the Code42 cloud over port 4282 will be shut off permanently.

     This change affects all Code42 customers who:

    • Run unsupported Code42 apps older than version 5.4, with the exception of versions 4.8 and 4.9 

    and

    • Use Code42 cloud destinations for storage

     

    This change does not affect Code42 customers who:

    • Run supported Code42 app versions on port 443 and/or 4287

    or

    • Have on-premises installations of Code42 that use only on-premises storage

     

    If you are affected by this change, please take the following steps to ensure uninterrupted service: 

    • Make sure ports 443 and 4287 are open for Code42 app communication
    • Upgrade to the latest supported version of the Code42 app.

     

    How do I know if my Code42 apps will connect after this change?  


    How do I find devices that are currently running unsupported versions?

     

    For questions or if you need help, please review this article or contact our Technical Support team.

     

    Thank you,

    Josh Berg
    Manager, Technical Services

    #ProductUpdate