As you know, Code42 was acquired by Mimecast in July 2024. As a result of this change, our support processes are evolving. To ensure you receive the best possible service going forward, please follow the updated support procedures outlined below:
- To raise a support case, please visit the Mimecast Customer Care portal at: https://mimecastsupport.zendesk.com/hc/en-us/articles/34000342907923-Mimecast-Customer-Care-Raising-a-Case
- If you are unable to log in to the portal, you can submit a case by phone. Phone numbers for each region are listed here: https://mimecastsupport.zendesk.com/hc/en-us/articles/38513554481299-Mimecast-Customer-Care-Contact-Us-by-Phone
- To ensure uninterrupted communication with our support team, please allow list the email address: support@mimecastsupport.zendesk.com
- To view support articles, visit the new Incydr section on the Mimecast support site: https://mimecastsupport.zendesk.com/hc/en-us/sections/36264918941331-Incydr
If you have any questions or need assistance, feel free to reach out to your Customer Success Manager or contact the support team directly.
Thank you for your continued partnership as we transition to these new support processes under Mimecast.
We look forward to supporting you with the same high-quality service you expect!
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