Get notified of new and updated support articles

On the 1st and the 15th of every month, Code42 posts a list of any new and updated support articles available on the Code42 support site such as product documentation, terms and conditions, and troubleshooting guides. The list covers changes from the previous two weeks. You must be signed in to the Code42 community to see this list.

To get an email when the change log is posted, follow the steps below.

Already a community member?

If you have a Code42 community user account, follow these steps to subscribe to notifications.

    1. From https://success.code42.com, click Log In.
    2. Sign in using your existing customer portal account.
    3. Go to the Documentation Updates forum.
    4. Click Join Community.
      A confirmation dialog appears.
    5. Select your notification setting. By default, you'll receive a notification in real-time, when a new change log is published.
    6. Click Yes Join the Community.

You are now set up to receive notifications for documentation updates.

Not a community member?

If you are not a Code42 community member, follow these steps to create your account and subscribe to the Documentation Updates forum.

Step 1. Create a customer portal account

The customer portal gives you access to Code42 for Enterprise support and the community. If you have ever created a technical support case with Code42, you already have a customer portal account and may skip ahead to Step 2: Join the community.

  1. From any page on success.code42.com, click Log In.
  2. Under the Log In button, click Sign Up.
  3. Enter your first and last name.
  4. Enter the email address that is connected to your Code42 account.
    For example, use your work email address, rather than a personal one.
  5. Leave the Registration Key field blank. This is only needed if you also need to create technical support cases with the Code42 Customer Champion team.
  6. Click Sign up.
    A welcome email and a password reset email are sent to your email address with further instructions on how to log in.
  7. Check your email and follow the instructions to set a password and sign in to the customer portal.

If you do not receive an email with further instructions on how to log in to the customer portal, contact your Customer Success Manager (CSM). If you do not know your CSM, please call our Customer Champions.

Step 2. Join the community

Now that you have a customer portal account, you are ready to join the Code42 community.

  1. Go to success.code42.com.
  2. Click Log In.
  3. Enter your customer portal credentials.
  4. Click I Agree to accept the community terms and conditions.

Step 3: Subscribe to the Documentation Updates forum

You can now subscribe to the Documentation Updates forum to receive notifications when a new documentation change log is published. Follow these steps to complete the process.

  1. While signed in to the community, go to the Documentation Updates forum.
  2. Click Join Community.
    A confirmation dialog appears.
  3. Select your notification setting. By default, you'll receive a notification in real-time, when a new change log is published.
  4. Click Yes Join the Community.

You are now set up to receive notifications for documentation updates.